WHO WE ARE

There are tons of articles out there telling you all about the benefits of outsourcing and how it can help your business. But what most people don’t tell you is that it can get overwhelming—real quick. I mean, where do you even start?

Just for fun, let me ask you a few questions to get things rolling:

Are you hiring from popular sites like Upwork, GoLance, or Fiverr? Or are you going through an agency that hires for you? Have you thought about checking out job marketplaces like OnlineJobs.ph, Freelancer.com, or even Facebook?

Are you ready to sift through an endless number of CVs that all look strikingly similar?

Which skills are actually important, and how do you even filter through all the buzzwords?

What does 5 years of BPO experience really mean?

How many intercultural interviews have you conducted before? What qualifies as an above-average speaker?

What kind of profile are you looking for? Do you prefer younger, single millennials, or do you lean toward young parents working from home?

Which areas in the Philippines have the most reliable internet? What about power outages? How do you know which locations are prone to typhoons during the rainy season?

I’m not trying to scare you, but you get my point, right?

We get it—you want to be hands-on when selecting your employees. After all, you’ll be working with them (hopefully) for a long time. But to truly maximize the benefits of outsourcing, you have to recognize that finding the right person is a skill in itself—one that requires time and experience.

And here’s something most business owners don’t consider at the start: hiring is just the first step. Keeping an employee motivated, engaged, and continually developing is just as critical. The Philippines is one of the most competitive outsourcing markets, and the best talent won’t have a hard time finding a more fulfilling job if you don’t create an environment where they want to stay.

These challenges exist in the outsourcing space whether you’re hiring for the first time or looking to scale your team. Yes, there’s trial and error involved, and unfortunately, every error costs money.

Let’s be real—you need all the help you can get. That’s exactly why companies like us exist. It just makes sense to work with experts who’ve been through it all. If you haven’t noticed, many full-service remote staffing companies still rely heavily on local staff. Why? Because it’s essential to have people on the team who understand not just Filipino culture but also the work culture itself.

Every single one of us at VirtualTeams.ph is a product of years spent in the Philippine BPO industry. We all started as frontline customer support agents—answering phone calls, emails, and chats. We didn’t just witness the evolution of work from traditional office setups to virtual and remote work; we evolved with it. In fact, in many cases, we helped shape the industry into what it is today by developing some of the top experts and leaders in the field.

We’re the people behind some of the biggest BPO operations in the Philippines, and now, we’re here to bring all that experience to your business—whether you need just one virtual assistant or want to build a full-scale virtual operation.